Comments on: The Gel Health experience http://www.peopledesign.com/the-gel-health-experience/ Ideas Fri, 20 Aug 2010 18:53:45 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Erik Posthuma http://www.peopledesign.com/the-gel-health-experience/comment-page-1/#comment-553 Erik Posthuma Wed, 25 Nov 2009 02:53:19 +0000 http://www.peopledesign.com/?p=2786#comment-553 The experience economy is permeating into the health care system as well. You should get into contact with the European Center for the Experience Economy. They are currently mapping the patient experience. (http://bit.ly/8uOECF) in the Netherlands. The experience economy is permeating into the health care system as well. You should get into contact with the European Center for the Experience Economy. They are currently mapping the patient experience. (http://bit.ly/8uOECF) in the Netherlands.

]]> By: Diana Racek http://www.peopledesign.com/the-gel-health-experience/comment-page-1/#comment-543 Diana Racek Wed, 04 Nov 2009 21:49:10 +0000 http://www.peopledesign.com/?p=2786#comment-543 I think influencers in the industry serving as patient advocates need to help inspire/empower other healthcare professionals to lead cross-functional discussions on well coordinated patient care. It will obviously be a highly collaborative effort to impact change here. Here is a recommended reading list from Mark as well. http://gelconference.com/health/reading.php I think influencers in the industry serving as patient advocates need to help inspire/empower other healthcare professionals to lead cross-functional discussions on well coordinated patient care. It will obviously be a highly collaborative effort to impact change here.

Here is a recommended reading list from Mark as well. http://gelconference.com/health/reading.php

]]> By: Jonathan A. Barrera Mikulich http://www.peopledesign.com/the-gel-health-experience/comment-page-1/#comment-542 Jonathan A. Barrera Mikulich Wed, 04 Nov 2009 20:09:20 +0000 http://www.peopledesign.com/?p=2786#comment-542 Chris, Thank you for your recent post about your attendance at the Gel Health conference. Within my short time of working in the health care industry, I have been humbled many times upon meeting individuals who have dedicated their lives to improving the lives of others. Like you, I have also been touched by their stories and have wondered why quality patient experience seems slow to come to fruition at a systematic level. I agree that it is not because we lack passionate and impassioned individuals in health care - we certainly have plenty. I believe your observation is accurate that we rely on a few great touch-points for compensation. In addition, I believe new and better models for patient experience are difficult to achieve within an industry that values reliable methods that have worked in the past instead of looking for new methods to validate the holistic needs of today’s health care consumers. Hopefully, with the guidance of dedicated individuals like those who participated in the Gel Health conference, we will continue to improve the patient experience in better and more sustainable ways. Thank you again for your post. Chris,
Thank you for your recent post about your attendance at the Gel Health conference. Within my short time of working in the health care industry, I have been humbled many times upon meeting individuals who have dedicated their lives to improving the lives of others. Like you, I have also been touched by their stories and have wondered why quality patient experience seems slow to come to fruition at a systematic level. I agree that it is not because we lack passionate and impassioned individuals in health care – we certainly have plenty. I believe your observation is accurate that we rely on a few great touch-points for compensation. In addition, I believe new and better models for patient experience are difficult to achieve within an industry that values reliable methods that have worked in the past instead of looking for new methods to validate the holistic needs of today’s health care consumers. Hopefully, with the guidance of dedicated individuals like those who participated in the Gel Health conference, we will continue to improve the patient experience in better and more sustainable ways. Thank you again for your post.

]]> By: Mark Hurst http://www.peopledesign.com/the-gel-health-experience/comment-page-1/#comment-541 Mark Hurst Wed, 04 Nov 2009 20:09:03 +0000 http://www.peopledesign.com/?p=2786#comment-541 Thanks, Chris! Great seeing you & Kevin there and appreciate your thoughtful comments here on the event. Thanks, Chris! Great seeing you & Kevin there and appreciate your thoughtful comments here on the event.

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