experience design
Posts
Marketing to people by Kevin
April 4th, 2009 | Strategy | advertising, experience design, public relations, social marketing, word of mouth
Release 2.0 by Kevin
Social Media for Business: Customer Service by Scott
October 9th, 2008 | Strategy | experience design, interaction design, new media, user interface design, web design
Design West Michigan by Kevin
June 24th, 2008 | Realization | design management, experience design, graphic design, learning, west michigan
The Mapping Life by John
April 24th, 2008 | Realization | experience design, interaction design, user interface design, web design
These are great axioms in all they demonstrate a keen awareness of the "otherness" of your clients. Recognizing this otherness is, in my estimation, the hallmark of a company that loves. Shaun A Sullivan PhD Student Leadership Studies Gonzaga University...Shaun Sullivan on Three pillars
- The experience economy is permeating into the health care system as well. You should get into contact with the European Center for the Experience Economy. They are currently mapping the patient experience. (http://bit.ly/8uOECF) in the Netherlands....Erik Posthuma on The Gel Health experience
- I think influencers in the industry serving as patient advocates need to help inspire/empower other healthcare professionals to lead cross-functional discussions on well coordinated patient care. It will obviously be a highly collaborative effort to impact change here. Here is a recommended read...Diana Racek on The Gel Health experience
- Chris, Thank you for your recent post about your attendance at the Gel Health conference. Within my short time of working in the health care industry, I have been humbled many times upon meeting individuals who have dedicated their lives to improving the lives of others. Like you, I have also been ...Jonathan A. Barrera Mikulich on The Gel Health experience
- Thanks, Chris! Great seeing you & Kevin there and appreciate your thoughtful comments here on the event....Mark Hurst on The Gel Health experience
- A hilarious and thoughtful anecdote placing the emphasis back on user-centered thinking....Ryan Fitz on I mean, really know your customer
- I am so pleased my talk validated the work you are doing!!! I would be happy to come out again and speak more about organizational solutions. Thanks for the nice nod in your blog!...Shari Short on Marketing to people
- Thanks Andy, fair enough. Honestly I enjoyed the videos, and think these things have their place. But I've seen people take it too far so it distracts them from the overall goal. I enjoyed your seminar and look forward to reading the book. And I'm impressed to see that you practice what you preach!...Kevin on Marketing to people
- Hi Kevin - Thanks for the kind words. Actually, I do not think viral videos are a key part of any word of mouth campaign. I think we are too caught up in the idea of viral videos, and they should be avoided. It has to be about true engagement and building a trusting relationship with the customer...Andy Sernovitz on Marketing to people
- Thanks Chris – a diversity of opinion makes everything better. If you check back later, you may find that it falls more in to place for you. A definition of strategy I like is "an idea that describes a journey to a position of advantage." We're on that path....Kevin on Fresh start
- Not a bad name really.... but not that great either. It's just sort of mediocre. Which is why all this very smart writing is needed. And the writing IS smart, but It wasn't enough to sell me. sorry, I love your work though!...chris on Fresh start
- Nice piece and thanks for the mention! biggbybob.com...BIGGBYbob on The value of networking with customers
- Just wanted to drop you a line and let you know that I really love your vision for this company. If I ever move back to GR I'm going to look you all up....Melissa Balkon on Fresh start
- So true. This might have spurred a new bit cleaning project for me....Justin on Bye-bye, bits
- Thank you for the nice words about our blog....Mark Vanderbeeken on Experientia.com
- Oh look: http://googleblog.blogspot.com/2008/02/google-health-first-look.html It won't be long now... Thinking of moving to Cleveland.......Julie on The patient is not the customer
- Congrats on the Addy for the ICFF Exhibit. Quite possibly the greatest piece of design to have come out of Design People thus far. Well done....Colin West on Starbucks: Just another average Joe?
- Starbucks customers have their own blog, Starbucks Gossip: http://starbucksgossip.typepad.com/ run by Jim Romenesko. Some items have 200+ comments!...Edward Vielmetti on Starbucks: Just another average Joe?
- Wow, thanks for the blunt, anonymous advice. Working on that....Kevin on Advice is free
- Want my advice? Get rid of that piss yellow banner on the front page....anonymous on Advice is free
- Great post Brian....Scott on Advice is free
- Over at izzy we tried number 6. Findings: As an alternative to mayonnaise, try a cocktail sauce very heavy on the horseradish....Patrick Bowen on Top 10 things to do with People Design wrapping paper
- Interesting. One of the first things I thought of when I read "Bruno tags" was "topic tags" on websites. I am not always a big fan of tags. Too often I find the returned results to be inaccurate from my perspective. The issue is that I have one and only one perspective. Other's perspectives m...Patrick Bowen on Bruno tags
- Here's a Chumby 9 volt discussion: http://forum.chumby.com/viewtopic.php?pid=5575 Building low power consumption devices is hard (and necessary). My big complaint about the chumby I saw was that because it needed external power it was effictively tethered, and thus couldn't be tossed around like ...Edward Vielmetti on Chumby vs. iPhone
- I'm thankful the iPhone doesn't support flash. I wish more web viewers didn't support flash. There is nothing more annoying that visiting a site build completely on flash. After waiting 10 minutes for the site to load you realize that if there is any valuable information on the site, you can't fo...Rob Clark on Chumby vs. iPhone
- But you have to admit, Krieger, that as USB memory sticks go, my transparent purple mini one is, actually, pretty sexy....Julie on Chumby vs. iPhone
- I spent some time thinking about this Chumby vs. iPhone and realized an important distinction: the iPhone is a personal interface to the internet. The Chumby is actually better positioned as an avatar or output device. If you have one sitting on your desk, it can display a Twitter feed or some other...Scott on Chumby vs. iPhone
- These pictures don't really show Chumby's scale either, so I submit the following link: http://www.chumby.com/story I also encourage people to take a look at the friends of chumby flickr page too: http://www.flickr.com/photos/11410414@N06/ and the Chumby Industries flickr page too: http://www.flick...Marie-Claire on Chumby vs. iPhone
