Empathy
Understanding what matters to your customers
Posts
Release 2.0 by Kevin
Bruno tags by Kevin
Fresh start by Kevin
Thanks, we're fans of the book also – and the company!...Kevin on So a writer walks into a design conference...
- A lot of what you mentioned about Google and Facebook making changes and reacting to user input reminded me of this great book on building software (or anything?) efficiently. Check out Getting Real, by 37 Signals: http://gettingreal.37signals.com/toc.php...Victoria Pater on So a writer walks into a design conference...
- A hilarious and thoughtful anecdote placing the emphasis back on user-centered thinking....Ryan Fitz on I mean, really know your customer
- Thanks Chris – a diversity of opinion makes everything better. If you check back later, you may find that it falls more in to place for you. A definition of strategy I like is "an idea that describes a journey to a position of advantage." We're on that path....Kevin on Fresh start
- Not a bad name really.... but not that great either. It's just sort of mediocre. Which is why all this very smart writing is needed. And the writing IS smart, but It wasn't enough to sell me. sorry, I love your work though!...chris on Fresh start
- Just wanted to drop you a line and let you know that I really love your vision for this company. If I ever move back to GR I'm going to look you all up....Melissa Balkon on Fresh start
- Oh look: http://googleblog.blogspot.com/2008/02/google-health-first-look.html It won't be long now... Thinking of moving to Cleveland.......Julie on The patient is not the customer
- Wow, thanks for the blunt, anonymous advice. Working on that....Kevin on Advice is free
- Want my advice? Get rid of that piss yellow banner on the front page....anonymous on Advice is free
- Great post Brian....Scott on Advice is free
- Interesting. One of the first things I thought of when I read "Bruno tags" was "topic tags" on websites. I am not always a big fan of tags. Too often I find the returned results to be inaccurate from my perspective. The issue is that I have one and only one perspective. Other's perspectives m...Patrick Bowen on Bruno tags
- Fair enough. Let me restate by saying that in my experience, "agile" can be used as an excuse for a shoot-then-aim mentality. I agree that an agile process, when properly staffed and managed, is ideal. I'm all for being agile, as I aim for our entire firm to be this way....kevin on Agility pendulum
- Too much of agile development offers an excuse for acting without a plan. This is not correct. Agile development is all about planning -- iteratively and when its needed. It is opposed to big up front design, which focuses energy, time and money on producing a plan which ...Zach Dennis on Agility pendulum
- What Julie's referring to, of course is User-Context-Content Venn diagram we've used as one guide for our Information Architecture work for years. We learned about it from Lou Rosenfeld at an NNG...kevin on Agility pendulum
- What? No Venn diagram? Fork it, Budelmann. Lou's diagram. He won't mind....Julie on Agility pendulum
