Brand Diagnostics
The Problem is the Problem
We help our clients make sure the focus of the work is most effective by framing the problem clearly at the outset through a process we call Brand Diagnostics. This step will kick-start our relationship and will confirm that the project team is moving in the right direction and generate clear next steps.

Focus of the work
- Problem framing, success definition
- Timing and investment constraints
- Organizational appetite for innovation and risk
- Current position/customer value proposition
- Executive stakeholder perceptions and alignment
- Current perception of market opportunity areas
- Current customer brand perceptions (informal)
- Market landscape
Activities
- Stakeholder interviews
- Preliminary competitive analysis
- Basic customer research
- Creation of a position hypothesis
Deliverables
- Findings Presentation, for executive decision makers
- Position Hypothesis, based on current state and perceived opportunity
- Project Roadmap, identifying clear next steps
Scope, duration, cost
- This effort is scalable but our fee starts at $30,000.
- The process typically takes about 8 weeks.
- Variables in timing and cost are due to time and complexity of the effort and company size, number and location of stakeholders, and other factors complicating the work
Why pay to define a problem?
Design is about problem solving. You may know what problem you're trying to solve, but we're experts in helping you determine how to solve it. Often, the best answer comes from asking the right question.
Twitter